Surprise!: The Secret to Customer Loyalty in the Service Sector

By Vincent P. Magnini

Book Overview

Modern consumers are being bombarded with information from every angle. They can't absorb it all and, consequently, tune-out large portions of the information. Therefore, in order to gain their full... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 1631571028
• ISBN13: 9781631571022
• Release Date: October 2014
• Publisher: Business Expert Press
• Length: 180 Pages
• Weight: 0.43 lbs.
• Dimensions: 0.3" x 6.0" x 9.0"