
This is a skills-focused introductory textbook on supervisory management. The text and supplements are organized around the learning objectives to create a comprehensive teaching and testing system--an integrated learning system. Also, at the end of each chapter are three skills...


This is a skills-focused introduction to supervisory management. It covers hot topics such as teams and TQM . Users will enjoy interesting chapter opening scenarios entitled "You Make the Call," followed up by end-of-chapter sections "What Call Did You Make'."


