Supervision in the Hospitality Industry: Applied Human Resources

By Karen Eich Drummond, John R. Walker, Jack E. Miller

This Fifth Edition provides comprehensive coverage of the principles, theories, human relations techniques, and decision-making skills that are required to manage a workforce to profitable results. It helps managers satisfy obligations to owners, customers, and employees while maintaining a positive work climate, developing job expectations, disciplining marginal employees, and addressing workplace diversity.

• Format: Paperback
• Language: English
• ISBN: 0470099089
• ISBN13: 9780470099087
• Release Date: September 2006
• Publisher: John Wiley & Sons Inc
• Length: 126 Pages
• Weight: 0.80 lbs.
• Dimensions: 11.3" x 0.5" x 8.8"