Student Workbook to Accompany Crisis Communications: A Casebook Approach

By Kathleen Fearn-Banks

No company, organization, or individual whose livelihood depends on public reaction can afford to function without a crisis communications plan. This student workbook reviews the critical terminologies, processes, and skills needed for understanding and responding to crises. It prepares individuals for responding to crises in a variety of contexts, and reinforces strategies and tactics to be used during a crisis. Chapters include instructive case studies of public relations professionals in crises: what they did, what they wished they had done, and what hampered their progress. The exercises provide students with the opportunity to respond to real-world crises, sharpening their own skills and practicing response behaviors. This workbook will serve as a useful tool for all future practitioners.

• Format: Paperback
• Language: English
• ISBN: 1138688975
• ISBN13: 9781138688971
• Release Date: August 2016
• Publisher: Routledge
• Length: 114 Pages
• Weight: 0.65 lbs.
• Dimensions: 0.2" x 8.3" x 11.0"