Street-Level Leadership: Discretion and Legitimacy in Front-Line Public Service

by Lane Crothers, Janet Coble Vinzant, Janet V. Denhardt, et al.

Book Overview

Examining public service from the perspective of the worker, this book provides a new framework for understanding the roles and responsibilities of front-line public servants and assessing the appropriateness of their actions. Public employees who work at street level face some of the most intractable, pervasive, and complex problems in contemporary society. Drawing on more than 1,500 hours of observation of police officers and social service workers...

• Format: Paperback
• Language: English
• ISBN: 0878407057
• ISBN13: 9780878407057
• Release Date: October 1998
• Publisher: Georgetown University Press
• Length: 240 Pages
• Weight: 1.30 lbs.
• Dimensions: 0.6" x 6.0" x 8.9"