Step Change Total Quality: Achieving World Class Business Performance

By Paul Spenley

This book shows senior management how to implement TQM with clear explanations of the principles behind it. It is an indispensable guide book for senior managers in all sections of industry and... This description may be from another edition of this product.

• Format: Hardcover
• Language: English
• ISBN: 0412642700
• ISBN13: 9780412642708
• Release Date: July 2001
• Publisher: Springer
• Length: 189 Pages
• Weight: 1.05 lbs.
• Dimensions: 0.5" x 6.1" x 9.2"