Steady Work

By Karen Gaudet

Transforming frontline operations in a retail chain the size of Starbucks is a story in itself. This book goes further, investigating how lean thinking addressed huge demand fluctuation in a retail environment across thousands of stores, and then how baristas and managers in Newtown, Connecticut used that system to get them through the worst week imaginable. It is a deeply personal story with global relevance.

• Format: Paperback
• Language: English
• ISBN: 1934109606
• ISBN13: 9781934109601
• Release Date: January 2020
• Publisher: Lean Enterprise Institute, Incorporated
• Length: 122 Pages
• Weight: 1.32 lbs.
• Dimensions: 0.3" x 6.0" x 9.0"