Solving the Productivity Paradox: TQM for Computer Professionals

by Jessica Keyes

Bringing the power of TQM to bear on the realities of the corporate computing world, this book uncovers why the IT revolution has failed to bring about once-expected leaps in white-collar productivity and how TQM techniques can be used to avoid or resolve a diverse range of productivity pitfalls.

• Format: Hardcover
• Language: English
• ISBN: 0070344760
• ISBN13: 9780070344761
• Release Date: January 1
• Publisher: McGraw-Hill Companies
• Length: 300 Pages
• Weight: 1.31 lbs.
• Dimensions: 0.9" x 6.2" x 9.3"