Social Media Equals Social Customer: Managing Customer Experience in the Age of Social Media

By Donnovan Simon

Book Overview

It's hard to believe that just ten years ago, few people had even heard of social media. Today it's a critical part of doing business-and yet many companies still don't realize the power of connecting... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 149170232X
• ISBN13: 9781491702321
• Release Date: August 2013
• Publisher: iUniverse
• Length: 154 Pages
• Weight: 0.41 lbs.
• Dimensions: 0.3" x 5.5" x 8.5"