Smile Training Isn't Enough: The Three Secrets of Excellent Customer Service

by Richard S. Gallagher

There really are three secrets to great customer service: taking care of your customers, taking care of your organization, and taking care of yourself and your team. Smile Training Isn't Enough proves... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 1555714226
• ISBN13: 9781555714222
• Release Date: January 1998
• Publisher: Oasis Press
• Length: 220 Pages
• Weight: 1.19 lbs.
• Dimensions: 0.6" x 7.5" x 10.0"

Customer Reviews

A "must-have" book in your customer service library!

Rich Gallagher is an expert practitioner who really understands customer service from the trenches all the way to the executive suite. This book is easy to read and, better yet, easy to apply to your company situation right away. Good stuff!