Smart Services: Competitive Information Strategies, Solutions, and Success Stories for Service Businesses

By Deborah C. Sawyer

Focusing specifically on the competitive information needs of service-oriented firms, this book illuminates the many forms of competition in service businesses, identifies the most effective... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 0910965560
• ISBN13: 9780910965569
• Release Date: April 2002
• Publisher: CyberAge Books
• Length: 256 Pages
• Weight: 0.80 lbs.
• Dimensions: 9.0" x 0.6" x 6.0"

Customer Reviews

An excellent survey of business models and changes

Smart Services gathers competitive information strategies, solutions and success stories for service businesses, revealing the many forms of competition in service businesses and covering everything from customer origin and government competition to locating intelligence about people. An excellent survey of business models and changes.