Successful quality initiatives demand that problems be resolved in a way that benefits both the customer and the organization. Exploring concepts and approaches for problem solving unique to Six Sigma, this book addresses how to define a problem and systematically lays out the process of resolving it. He introduces mathematical concepts, gives example, and proceeds with exercises that demonstrate the solutions. He brings the focus of quality programs back onto eliminating mistakes, waste, and rework. The book gives readers the techniques and statistical tools to go beyond theory to real-world applications and take quality improvement to the next level.
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