Serving Internal and External Customers

By Anne Swartzlander and Ph.D. Swartzlander, Anne

Book Overview

For courses in Customer Service, Marketing Principles in two-year vocational/technical schools, and related classes in Business Education. This unique text uses a model with customers at its center,... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 013028341X
• ISBN13: 9780130283412
• Release Date: January 2003
• Publisher: Pearson College Div
• Length: 294 Pages
• Weight: 1.25 lbs.
• Dimensions: 9.8" x 0.5" x 7.8"