Services Marketing and Customer Relationship Management

By Dinesh Kumar

CRM enables businesses to build lasting relationships with both new and existing customers, while optimizing corporate efficiency. This book explores the key concepts of customer relationship management and provides practical tools and techniques for managing customer relationships. It also discusses the importance of effective service delivery and how it can be used to build strong customer relationships. With real-world cases and examples, this book is an essential resource for anyone interested in the field of services marketing and customer relationship management.

• Format: Paperback
• Language: English
• ISBN: 1774697327
• ISBN13: 9781774697320
• Release Date: January 2024
• Publisher: Toronto Academic Press
• Length: 267 Pages