Services Management: The New Paradigm In Hospitality

By Jay Kandampully

Book Overview

This title addresses issues in the hospitality industry from a services management perspective, offering the reader a series of management concepts - covering operations, marketing and human resources... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 0131916548
• ISBN13: 9780131916548
• Release Date: January 2006
• Publisher: Pearson College Div
• Length: 378 Pages
• Weight: 1.32 lbs.
• Dimensions: 9.0" x 0.8" x 7.0"