Service Science: The Foundations of Service Engineering and Management

by Robin G Qiu

Features coverage of the service systems lifecycle, including service marketing, engineering, delivery, quality control, management, and sustainment

Featuring an innovative and holistic approach, Service Science: The Foundations of Service Engineering and Management provides a new perspective of service research and practice. The book presents a practical approach to the service systems lifecycle framework, which aids in understanding...

• Format: Hardcover
• Language: English
• ISBN: 111810823X
• ISBN13: 9781118108239
• Release Date: July 2014
• Publisher: Wiley
• Length: 336 Pages
• Weight: 1.50 lbs.
• Dimensions: 1.0" x 6.4" x 9.3"