Service Recovery Skills

by Customer Service Training Institute

What do you do when problems occur? How do you respond to difficult or negative situations? The way we respond to problems or negative situations can mean the difference between losing a valuable customer or creating a customer for life Smart businesses look at customer service problems as opportunities. Opportunities to show the customer just how good you are and how important the customer is. This is the perfect way to show your customers that you...

• Format: Paperback
• Language: English
• ISBN: 149098870X
• ISBN13: 9781490988702
• Release Date: July 2013
• Publisher: Createspace Independent Publishing Platform
• Length: 142 Pages
• Weight: 0.44 lbs.
• Dimensions: 0.3" x 6.0" x 9.0"