Service Quality Measurement: Issues and Perspectives

By Lewlyn L.R. Rodrigues

This book is very useful for it is not just 'descriptive' in its nature, but 'prescriptive', too. It is descriptive in the sense that it describes the process of developing or using a metric in a... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 3954890526
• ISBN13: 9783954890521
• Release Date: January 2013
• Publisher: Anchor Academic Publishing
• Length: 86 Pages
• Weight: 0.27 lbs.
• Dimensions: 0.2" x 5.8" x 8.3"