Service quality and Russian customer' satisfaction

By Ekaterina Makeeva

This book is based on the research about service quality and Russian customers satisfaction at Restel hotel s chain which is a partner of the study. The research is based on quantitative approach, but... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 3639356365
• ISBN13: 9783639356366
• Release Date: May 2011
• Publisher: VDM Verlag
• Length: 60 Pages
• Weight: 0.22 lbs.
• Dimensions: 0.1" x 6.0" x 9.0"