Service Parts Handbook

By Joseph D. Patton Jr. and Herbert C. Feldmann

SERVICE PARTS HANDBOOK is the reference work for anyone who has any connection with service parts. This book standardizes terms, principles, and practices. It details foundation elements of planning... This description may be from another edition of this product.

• Format: Hardcover
• Language: English
• ISBN: 0934623732
• ISBN13: 9780934623735
• Release Date: January 1996
• Publisher: Solomon Pr
• Length: 528 Pages
• Weight: 2.10 lbs.
• Dimensions: 9.8" x 1.8" x 6.0"

Customer Reviews

A Worthwhile Update to a Vital Handbook

Comments on book:The Service Parts Handbook has been revised and expanded with the 2003 release of the second edition. The first edition was published in 1997. This second edition is authored by Joe Patton and Roy Steele. The initial release of the Handbook was a major step forward in documenting the principles and practices of service parts management. It was useful in the general area of after-sales service parts management of repairable equipment and products.This book can be used by managers as well as practitioners. The book is written at the practical level backed with theory as necessary. This book would be most useful for anyone involved in service parts management as a member of an original equipment manufacturer, as a member of a distributor, to those in the dealer network, third-party maintainers, or end users.There are almost 60 additional pages in this second edition compared to the initial release of the handbook (now a total of 541 pages). The book is illustrated with charts, graphs, and tables. The second edition makes a number of interesting changes. Three new chapters have been added that are timely: Outsourcing, Utilizing Technology Solutions and Logistics Business Modeling.Several chapters have been revised with the addition of new material: Procurement, Repairables, Quality, Service Parts Valuation and Integrating Parts in the Total Service Process. The other chapters have been revised where necessary.This is a worthwhile update with a number of new concepts presented. Highly recommended.