Service Operations Management

Service Operations Management aims to introduce students to the principles and practices of managing service operations. Topics covered include service strategy, service design, service quality, capacity planning, and process improvement. The book provides a comprehensive overview of the operational challenges and strategies specific to service industries, equipping students with the skills to enhance service delivery and efficiency in various organizational settings.

• Format: Library Binding
• Language: English
• ISBN: 1779563124
• ISBN13: 9781779563125
• Release Date: January 2025
• Publisher: Toronto Academic Press
• Length: 292 Pages