Service Operations Management: The Total Experience

By David W. Parker

This comprehensive textbook will become required reading for postgraduate students seeking to understand the principles of service operations management and for undergraduate students specializing in hospitality, tourism or the public sector. It will also serve as a handbook for operations managers in service organizations as they seek to develop and implement improved operations strategies.

• Format: Paperback
• Language: English
• ISBN: 1781006229
• ISBN13: 9781781006221
• Release Date: November 2012
• Publisher: Edward Elgar Publishing
• Length: 584 Pages
• Weight: 2.20 lbs.
• Dimensions: 9.3" x 1.3" x 6.5"