Service Operations Management: Improving Service Delivery

By Robert Johnston, Nigel Slack, Michael Shulver

Analyse and address organisational challenges using real world examples

Service Operations Management, 5th Edition, by Robert Johnston et al. is a market-leading text on service operations management and provides a clear understanding of how service performance can be improved in organisations. This textbook applies underlying theories to the real world challenges faced by service operations managers on a daily basis, by providing a diverse range of examples and illustrations. Each chapter provides a range of tools, frameworks and techniques designed to help your students better analyse existing operations and understand ways to deal with operational challenges.

Pearson, the world's learning company.

• Format: Paperback
• Language: English
• ISBN: 1292064463
• ISBN13: 9781292064468
• Release Date: November 2020
• Publisher: Pearson
• Length: 640 Pages
• Weight: 0.05 lbs.