Service Operations Dynamics: Managing in an Age of Digitization, Disruption and Discontent

By Henk Akkermans

- Provides an up-to-date and current overview of service operations - Includes real-life examples and case studies- Focuses upon game-changing influence of IT enabled services

• Format: Hardcover
• Language: English
• ISBN: 3319720163
• ISBN13: 9783319720166
• Release Date: May 2018
• Publisher: Palgrave Pivot
• Length: 153 Pages
• Weight: 0.96 lbs.
• Dimensions: 0.6" x 5.8" x 8.3"