Service Mining: Framework and Application

By Wei Lun Chang, Allen", Wei Lun (", et al.

The shifting focus of service from the 1980s to 2000s has proved that IT not only lowers the cost of service but creates avenues to enhance and increase revenue through service. The new type of... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 1606495747
• ISBN13: 9781606495742
• Release Date: December 2013
• Publisher: Business Expert Press
• Length: 118 Pages
• Weight: 0.38 lbs.
• Dimensions: 0.3" x 6.0" x 9.0"