Service Management

By Farzaneh Mola

In research on customer satisfaction, quality of service has often been mentioned as animportant determinant. This study assesses the relationship between perceived servicequality and customer... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 3845422874
• ISBN13: 9783845422879
• Release Date: July 2011
• Publisher: LAP Lambert Academic Publishing
• Length: 120 Pages
• Weight: 0.41 lbs.
• Dimensions: 0.3" x 6.0" x 9.0"