Service Management for Business Excellence

By Damien Montgomery

Service management is a key component of supply chain management, positioned at the intersection of sales operations and customer perspectives. Its primary goal is to optimize service-intensive supply chains, which often require larger inventories and greater integration with third-party providers and field services. The essential components of service management include service strategy and offerings, customer relationship management, asset maintenance, task scheduling, event management, field force optimization, and spare parts management. The benefits of effective service management include cost reduction, increased service revenue, enhanced customer service quality, and improved inventory management of service parts. This book is a compilation of chapters that discuss the most vital concepts in the field of service management. It explores all the important aspects of the field in the present day scenario. Those in search of information to further their knowledge will be greatly assisted by this book.

• Format: Hardcover
• Language: English
• ISBN: 1647289092
• ISBN13: 9781647289096
• Release Date: August 2025
• Publisher: Willford Press
• Length: 229 Pages