Service Management and Customer Satisfaction

By Durie Aschalew Degoma

Having served for five years as lecturer at Bahir Dar University, I feel that I am now on the right truck to understand the secret of success in academics. I held my first degree in Marketing and... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 3639351134
• ISBN13: 9783639351132
• Release Date: April 2011
• Publisher: VDM Verlag
• Length: 72 Pages
• Weight: 0.26 lbs.
• Dimensions: 0.2" x 6.0" x 9.0"