Service Failures and Recovery in Tourism and Hospitality: A Practical Manual

Service Failures and Recovery in Tourism and Hospitality, with its extensive coverage of the literature, presents an invaluable source of information for academics, students, researchers and practitioners. In addition to its extensive coverage of the literature in terms of recent research published in top tier journals, chapters in the book contain student aids, real-life examples, case studies, links to websites and activities alongside discussion...

• Format: Hardcover
• Language: English
• ISBN: 1786390671
• ISBN13: 9781786390677
• Release Date: November 2017
• Publisher: Cabi
• Length: 240 Pages
• Weight: 1.75 lbs.
• Dimensions: 0.8" x 6.6" x 9.7"