Service Failure: The Real Reasons Employees Struggle with Customer Service and What You Can Do about It

by Jeff Toister

Book Overview

Customer service goals have been articulated, messages drilled, and incentive programs created. But many employees still deliver lackluster service. What does it take to get them functioning as... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 0814431992
• ISBN13: 9780814431993
• Release Date: January 2012
• Publisher: AMACOM/American Management Association
• Length: 202 Pages
• Weight: 0.90 lbs.
• Dimensions: 0.7" x 6.0" x 8.9"
• Age Range: 18 years and up
• Grade Range: Postsecondary and higher