Service Excellence Is as Easy as Pie: Perception Is Everything

by Liz Jazwiec

Book Overview

Most of us work ourselves silly focusing on quality, demonstrated outcomes and proven results. That's a good thing. Yet too often we often stop short of the final step: zeroing in on how all our hard work comes across to the patient or customer. Why do we spend so much time making sure the ingredients are right...and so little time thinking about perception? Liz Jazwiec, award winning author of Eat That Cookie and Hey Cupcake , asks (and answers)...

• Format: Paperback
• Language: English
• ISBN: 1622180011
• ISBN13: 9781622180011
• Release Date: July 2014
• Publisher: Fire Starter Publishing
• Length: 153 Pages
• Weight: 0.65 lbs.