Service Excellence: Creating Customer Experiences that Build Relationships

By Ruth N Bolton

Book Overview

By providing excellent service, organizations build strong relationships with customers, generate barriers to competition, utilize resources more efficiently, and increase profitability. This book... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 1631573713
• ISBN13: 9781631573712
• Release Date: April 2016
• Publisher: Business Expert Press
• Length: 207 Pages
• Weight: 0.70 lbs.
• Dimensions: 0.5" x 6.0" x 9.0"