Service Excellence @ Novell: Taking Customer Service from Cost to Profit

By nova Vista

Ten years ago, Novell's customer service division was doing fine - pleasing customers and keeping them loyal. But in a high-impact transformation, the division raised its sights and now not only... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 9077256113
• ISBN13: 9789077256114
• Release Date: June 2006
• Publisher: Nova Vista Publishing
• Length: 111 Pages
• Weight: 0.60 lbs.
• Dimensions: 0.4" x 6.4" x 9.0"