Service Delivery vs. Service Excellence: Opposing Forces during the Patient Encounter and How to Overcome Them

by William R. Johnson

In the typical healthcare setting, the operational logistics of service delivery are left-brain oriented--calculated, analytical, purposeful, and often orchestrated by policies, procedures, and... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 1304497704
• ISBN13: 9781304497703
• Release Date: January 2014
• Publisher: Lulu.com
• Length: 62 Pages
• Weight: 0.23 lbs.
• Dimensions: 0.1" x 6.0" x 9.0"