Service Asia: How the Tigers Can Keep their Stripes

By Gerard;Cudennec, Chan Tocquer

No Synopsis Available.

• Format: Paperback
• Language: English
• ISBN: 0139786023
• ISBN13: 9780139786020
• Release Date: January 1998
• Publisher: Pearson P T R
• Length: 212 Pages
• Weight: 0.74 lbs.
• Dimensions: 9.0" x 0.8" x 6.3"

Customer Reviews

Service Asia

A God sent! For years I have been hunting for a book which could be put into the hands of my executive colleagues engaged in extending our service operation in Asia Pacific. This has been a frustrating process as most books in the market neither understand the Asia-specific challenges nor offer achievable benchmarks which our Regional executives could relate and aspire to. Then I discover this book. The reason this is a god sent to us is in its successful distillation of the best that is available in the literature, and the best that is practiced in this Region, and integrate both into a robust framework( the service temple) and fascinating language for our busy executives. Eversince our top management has endorsed this book and put a copy into the hands of each executive through a workshop, the payoffs have been substantial. Our colleagues could now speak the same language, and could collectively and consciously experiment with developing and formalizing our unique approach to service excellence. This translate into demonstratable imporvement and bottomline result. Truly useful book !