Service Agreements: A Management Guide (Itsm Library)

By Van Haren Publishing, Rob Johnston, Robert Benyon

Many organizations are demanding increased quality levels from ICT service providers. Service management (SM) is the integrated approach to the management of ICT service requirements and levels. This... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 9077212914
• ISBN13: 9789077212912
• Release Date: March 2006
• Publisher: Van Haren Publishing
• Length: 100 Pages
• Weight: 0.35 lbs.
• Dimensions: 8.3" x 0.2" x 5.9"