This fun tongue- in- cheek manuscript offers an inside look at "what it's like to be a server." The author shares a series of "rants" about proper and improper customer behaviors that complicate a server's job. Ms. Carlisle writes in a "bluntly bold" style to share how "the customer can be right" but that "disrespect is not an option." The text features tips for parents while dining out and how to avoid annoying customer behavior, along with feature stories about intra-restaurant drama between servers, managers, busboys, cooks, and dishwashers.