Do you recall when phone conversations were used to handle customer interactions and all customer data was kept in physical files? The on-premise CRM software, which had large upfront expenditures, restricted scalability, and no automation, restricted the potential of enterprises. Due to these issues, cloud-based CRMs, such as Salesforce, were developed to assist organizations in managing their customer interactions. You are about to learn about Salesforce, the top cloud-based CRM in the world, through this reading. We will take you through Salesforce's definition, operation, business benefits, and available cloud options. Are you prepared to find out more? Now let's get started.
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