
Safety-I is defined as the freedom from unacceptable harm. The purpose of traditional safety management is therefore to find ways to ensure this 'freedom'. But as socio-technical systems steadily have become larger and less tractable, this has become harder to do. Resilience...

Erik Hollnagel introduces a comprehensive approach for the management of Safety-II, called the Resilience Assessment Grid (RAG). The RAG provides four sets of diagnostic and formative questions that can be tailored to any organisation. The questions are based on the principles...