Root Cause Analysis: Basic Tools and Techniques

by Denise E. Robitaille

Do you have recurring problems that are costing you time and money? Unresolved problems do more than aggravate. They can increase costs, lower quality, and drive customers away. Plus, quality management processes, such as ISO 9001, require organizations to have a corrective and preventive action process in place. Root cause analysis is integral to the success of any corrective action or problem-solving process. Unfortunately, root cause analysis is...

• Format: Hardcover
• Language: English
• ISBN: 1932828028
• ISBN13: 9781932828023
• Release Date: August 2004
• Publisher: Paton Professional
• Length: 106 Pages
• Weight: 0.35 lbs.
• Dimensions: 0.2" x 6.0" x 9.0"

Customer Reviews

Another winner

This book gives you all the tools you need. TRY IT, you'll like it. I have seen it in practice and its awesome. It walks the novice through what it took the rest of us years to do, mistake proofs the process.

Best in Class RCA Tools

Denise Robitaille's book is of great value to anyone in search of a guide for determining true root cause. The book offers the reader an abundance of logic and common sense, presented in a conversational, easy to understand manner. Several of the classic tools, (the 5 why's, cause and effect charts, etc.) are well represented and linked to a new, user-friendly "Root Cause Analysis Checklist." This approach guides the root cause inquiry process through twelve primary areas taking into account every major section of the customer supply chain. Determining true root cause within every company remains a classic weak point in the corrective action process. Any organization in search of a well written, user friendly and practical approach to the subject should read this book.