Rethinking Quality: A Conceptual Study of Teaching-Learning in Punjab

Bys: Khosla, Manisha, Batra, Gurdeep Singh, Dwivedi, Sulakshna

This conceptual and literature-based study rethinks quality assurance in technical education by proposing the evaluation of teaching-learning effectiveness through a modified SERVQUAL framework. Focusing on Punjab's state technical universities, it conceptualizes education as a service process and explores stakeholder perceptions-students as external and teachers as internal customers. The study draws entirely from secondary sources and theory, identifying key service quality dimensions-reliability, responsiveness, assurance, empathy, and tangibility-as vital to educational effectiveness. It reviews existing literature on teaching-learning quality, stakeholder satisfaction, digital learning, and institutional practices, particularly in the post-COVID and NEP 2020 context. The book develops a theoretical model for assessing teaching-learning quality, offering a scholarly base for future empirical research. It advocates a student-centered, service-oriented approach to enhance quality assurance in India's technical higher education landscape.

• Format: Paperback
• Language: English
• ISBN: 6207650549
• ISBN13: 9786207650545
• Release Date: July 2025
• Publisher: LAP Lambert Academic Publishing
• Length: 144 Pages
• Weight: 0.44 lbs.
• Dimensions: 0.3" x 6.0" x 9.0"