
Performance measurement remains a vexing problem for business firms and other kinds of organizations. The balanced scorecard, widely touted as a solution to problems of performance measurement and strategic planning, has no strong basis in theory. Moreover, implementation of...

Performance measurement remains a vexing problem for business firms and other kinds of organizations. The balanced scorecard, widely touted as a solution to problems of performance measurement and strategic planning, has no strong basis in theory. Moreover, implementation of...