Rethink Everything You 'Know' About The Customer Experience

By Jeremy Dean

Customer Service Needs to be Reinvented. We've been taught that customer service is about smiling through complaints, sticking to scripts, returning e-mails, and doing whatever the customer wants. But what if everything we thought we knew about serving customers is wrong? In Rethink Everything About Customer Service , this bold and timely book challenges the outdated norms of customer service culture and offers a radical new approach: one that makes customer service just a small piece of a much bigger pie. Drawing from real-world experiences, industry insights, and inspiration from other incredible authors, this book dares companies, teams, and individuals to ask: What if customer service wasn't a way to differentiate ourselves from our competition? Whether you're a frontline rep, a team leader, or an executive ready to shake things up, this short read has something for everyone; it will inspire you to see customer service in a totally different way than you see it now. Customer service doesn't need a makeover. It NEEDS a revolution. You want in?

• Format: Hardcover
• Language: English
• ISBN: B0F61TK5P2
• ISBN13: 9798280179516
• Release Date: April 2025
• Publisher: Independently published
• Length: 91 Pages
• Dimensions: 8.5" x 0.4" x 5.5"