Results: Keep What's Good, Fix What's Wrong, and Unlock Great Performance

By Gary L. Neilson and Bruce A. Pasternack

Book Overview

Every company has a personality. Does yours help or hinder your results? Does it make you fit for growth? Find out by taking the quiz that's helped 50,000 people better understand their organizations... This description may be from another edition of this product.

• Format: Hardcover
• Language: English
• ISBN: 1400098394
• ISBN13: 9781400098392
• Release Date: October 2005
• Publisher: Crown Business
• Length: 320 Pages
• Weight: 1.40 lbs.
• Dimensions: 9.4" x 1.4" x 6.2"

Customer Reviews

Results: Keep what's good, fix what is wrong, and unlock great performance

A very reader friendly, handy and excellent reference book. A must have for future middle level managers and leaders

Well-Done!

Obviously, all human effort produces results, including no change of the status quo. What Neilson and Pasternack are talking about are efforts which sustain what is both effective and efficient, repair or eliminate what isn't, and thereby result in ("unlock") great performance. They identify four separate but interdependent "building blocks" (decision rights, information, motivators, and structure) on which to establish a program to achieve whatever the desirable results may be. Perhaps to manage growth. Perhaps to rightsize. Perhaps to introduce a new product or service and/or to penetrate a new market. In Chapters One through Nine, they examine several different types of organizations: Passive-Aggressive: "Everyone Agrees But Nothing Changes" Fits-and-Starts: "Let 1,000 Flowers Bloom" Outgrown: "The Good Old Days Meet a Brave New World" Overmanaged: "We're from Corporate and We're Here to Help" Just-in-Time: "Succeeding by the Skin of Our Teeth" Military Precision: "Flying in Formation" Each of the first six types has specific characteristics, most (if not all) of which are perversions of what would otherwise be desirable. For example, most executives would agree that an organization's operations should be disciplined, consistent, and lean; also, that there should be a well-defined chain of command. However, in a Military Precision organization, there can be serious problems which result from "command and control" management which discourages (if not punishes) principled dissent and individual initiative. Almost everyone involved awaits "orders" to be followed without question or hesitation. As I read Chapter Eight in which Neilson and Pasternack discuss the Military Precision organization, it struck me that it could run off independent thinkers and develop within those who remain a passive-aggressive attitude which results in subversive behavior. However, there are at least some organizations on which the appropriate emphasis should be on everyone knowing his or her role and implements it diligently, producing fluid and consistent execution of its policies and procedures. As Neilson and Pasternack suggest, "7-Eleven exemplifies the Military Precision organization because it is top-down with a twist. It takes its direction from above, but its intelligence lies in the field...and it recognizes that. it's an organization bent on providing a consistent, quality customer experience to the thousands, often millions, that pass through its doors every day." As for the Resilient organization, which Neilson and Pasternack describe as the "healthiest" of all, it also has several organizational traits which include entertaining the inconceivable ("seeing" what isn't yet...but could be); building a culture of commitment and accountability; "moving the goal post...every three years" at least; at all times and in every way demonstrating the "courage of its convictions"; recovering from adversity and then moving on; thinking horizontally (i.e. rather

Excellent reading

I found this book very interesting, full of practical examples and in general very illustrative

Anatomy of Change for High-Performance Organizations

I wasn't going to review this book, because I have a connection to it. I am the editor-in-chief of strategy+business (http://www.strategy-business.com), where an adaptation of part of Results appeared. But the first review, while complimentary, seems to have its own axe to grind, and someone should put Results in perspective. This is a book about leverage for changing organizations into a high-performance, employee-energizing, model. There are a lot of books on that subject, but Results is distinguished by three things. First, it's theoretically rich. Drawing on both economic organizational theory and the authors' own extensive global surveys (still going on at www.orgdna.com), it has a coherent theory of the "building blocks" that leaders can either design effectively or not. These levers include decision rights, information flows, incentives, and other practices that are usually tackled piecemeal. Results shows how to put them together. Second, Results is distinguished by the way it labels organizations. The link between the combinations of "building blocks" and the perceived personalities (resilient, passive-aggressive, military, and so on) is remarkably consistent, and it helps people see the nature of the organizations they work for - and the reasons why they got that way. Third, Results is distinguished by its writing style. It's accessible, but not glib. The examples are substantial, and worthy of attention, like Caterpillar, whose story represents one of the most genuine transformation stories I know of -- from a company on the point of stagnation to an extremely successful high-performance global enterprise. I spend a lot of time trying to make sense of the entity called "organizations," which are so influential - and so difficult to influence. I find myself continually returning in my mind to the stories and the building blocks of Results. It's a very pragmatic book, targeted directly at people who want to make useful change in organzations and not waste their time. It's deceptively simple on that level, but it's not superficial at all. It's not the only book a change-oriented manager might read -- there's a lot of organizational learning material that would represent a good complement to it -- but it has at its heart one of the critical things that an organizational leader needs to know: The way the tangible policies and practices of a company or enterprise shape the human culture of that company or enterprise, and the aspirations and sensibilities of the people inside it.