Restoring Service Failures

By Joëlle Harst

Performance failures are a part of everyday business in the service sector, they are unavoidable despite firms attempts to banish them. As service failures leave customers unsatisfied and unwilling to... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 3843350620
• ISBN13: 9783843350624
• Release Date: February 2011
• Publisher: LAP Lambert Academic Publishing
• Length: 152 Pages
• Weight: 0.51 lbs.
• Dimensions: 0.3" x 6.0" x 9.0"