Restaurant Basics: Why Guests Don't Come Back...and What You Can Do About It

By Bill Marvin

Book Overview

An easy-to-read, comprehensive, commonsense look at restaurant service from the guest's point of view. Helps teach the details of good service, develop meaningful middle management training and establish definitive operating guidelines that enhance service.

• Format: Hardcover
• Language: English
• ISBN: 0471551740
• ISBN13: 9780471551744
• Release Date: January 1992
• Publisher: Wiley
• Length: 240 Pages
• Weight: 1.30 lbs.
• Dimensions: 9.4" x 0.8" x 6.3"

Customer Reviews

A VERY GOOD TOOL

This is a very good tool professionals can use to run their places.No matter what style is your restaurant or where in the world is located everything you read in this book solves you problems.Even if you use specialists to train your emploees it is good to read it yourself. The way it is written helps a lot to use the book.Just pick up a paragraph every day and try it like i did.You will see much differnce in your place within a month.

An eyeopening look at dining out from the guest's perspectiv

I found this book very informative and easy to read. The thrust of the book centers on attention to detail, the task that seems to get lost or forgetten in the day-to-day operations of many restaurants! A great find!