On the morning of April 19, 1995, I arrived at what had been the Alfred P. Murrah Federal Building in Oklahoma City. What I found was beyond anything my training had prepared me for. A nine-story federal building had been reduced to rubble. Hundreds of people were trapped, injured, or dead. The air was thick with dust and the sounds of chaos. And like every first responder on that scene, I had to make decisions - fast, with incomplete information, under conditions no training exercise had ever fully simulated. Six years later, on September 11, 2001, I was serving in law enforcement in Richmond, Virginia when the world changed again. This time I was not at ground zero. But I was responsible for protecting a city while the threat picture was unknown, the chain of command was strained, and every agency in America was waiting for the next attack. Two attacks. Two completely different response challenges. And one lesson that connects them both: we are never as prepared as we think we are. This guide exists because of that lesson.
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