Resolving Patient Complaints: A Step-by-Step Guide to Effective Service Recovery: .

By Liz A. Osborne

This book outlines proven methods for appropriately and effectively reviewing, responding to, and documenting patient complaints in health care organizations. Mangers, physicians, and HMO employees... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 0763726222
• ISBN13: 9780763726225
• Release Date: July 2003
• Publisher: Jones & Bartlett Learning
• Length: 256 Pages
• Weight: 1.35 lbs.
• Dimensions: 10.5" x 0.8" x 8.8"