How to use this book Preface Part I. IntroductionChapter 1. Introduction: What is a reputational crisis?Chapter 2. Crisis communication and reputation management Chapter 3. Reputational crisis stakeholders - fluidity in identitiesChapter 4. Managing perceptions - media in reputational crises Part II. IntroductionChapter 5. Crisis communication and management challengesChapter 6. Thinking differently: Reputational crises resituatedChapter 7. Best practice method of dealing with reputational crisesChapter 8. Crisis preventionChapter 9. Crisis Preparedness Quiz.
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