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Hardcover Reinventing the Wheel: The Science of Creating Lifetime Customers Book

ISBN: 1935618156

ISBN13: 9781935618157

Reinventing the Wheel: The Science of Creating Lifetime Customers

When Chris Zane bought his bicycle shop at age 16, his business struggled until he discovered the secret that catapulted his store into one of the largest in the country. His secret? Provide unbelievable, over the top, excessively generous customer service. Chris Zane isn't a management consultant or professor preaching a theory of customer service; he's a hands-on entrepreneur whose customer service approach has yielded enormous success. Zane has...

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Format: Hardcover

Condition: Good

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